Why are pictures not showing in email? All I get is the broken image icon. This is, unfortunately, an extremely common question. In fact, it happens to me from time to time as well. Someone forwards me an email with some humorous pictures (or better yet, pictures of Corgis), and some or all of them simply don’t display. It’s both frustrating and puzzling when it happens. Email has evolved over the years, and as a result things aren’t always as compatible as we’d like them to be. ![]() How to backup mac for clean install. An image becomes unsharp (pixelated) upon sending in Outlook on Windows Modified on: Wed, Dec 12, 2018 at 10:33 AM An image in your email signature can become unsharp when sending even when it still looked sharp when composing. Image in email signature gets blurry upon sending through outlook Hi expert, When create a new mail, my signature image in bmp format is automatically put at the bottom of the mail and it looks alright. Let’s look at where the incompatibilities are most common, some of the ways that pictures can get lost, and one or two work-arounds that might help you view those all-important Corgi pictures that someone just sent you. Become a and go ad-free! Three reasons for pictures not showing in email There are three common reasons why pictures may not show in an email. • Issues relating to how, and whether, images accompany an email message • Problems converting between email formats • Settings in your email program Before we look at each of those, we need to define a couple of things. Attachments versus “in line” images Images can be placed in email in either of two different ways: • Attachments. These are files of any kind that accompany an email message. They usually appear as icons after the end of the message body, and typically you need to click on them to open or display them. Some email programs recognize attachments that happen to be images, and either display them after the text in the message, or display icons or thumbnails of the images. Images placed in-line are part of the email message body. Interspersed with the text of the message, sometimes with the text wrapping around the image, these are meant to display immediately as part of the message as you read it. Email formats There are three formats that can be used to send email: • Plain Text email is, as the name implies, plain text and nothing more. No formatting, no pictures, all in a single, unspecified font. All email programs support plain text emails. Images can be included, but only as attachments. • Rich Text email is a Microsoft format that works well between Microsoft email clients. It added “richness” to email by supporting colors, fonts, formatting, sizes and much more. Images can be embedded into the body of a rich text email, as well as attached. • email uses the same technology that’s used to create web pages. Almost everything you can do with a web page can be done in HTML mail: colors, fonts, formatting, and more. Like rich text email, images can be embedded into the body of HTML email, as well as attached. HTML email is the most common format used for email today. It’s also possible to send a single email that contains the same message encoded in different ways. Called a “multi-part mime” message and handled transparently by the email program sending the message, it’s typically used to include it in both HTML and plain text formats. The email program at the receiving end can then determine which format to display. Problem 1: where the image lives When we receive an email, we think of it as “containing” the images that are included – in other words, the images we see must have been sent with the email message itself. ![]() That’s not always the case. On the web, images are not part of the “.” file that makes up a webpage. Instead, that file contains instructions on where to locate the image file, and then where on the page to display it. For example, on the Ask Leo!, the HTML that defines that page contains a reference that essentially says, “grab the file ‘and display it here in the upper right corner”. When the page is displayed in your browser, it’s your browser that interprets all that and fetches the image file as instructed by the page’s HTML code. This presents a problem for HTML email. As I said, we think of an email message as a single “thing” – a single self-contained message. As a result, there are two ways images are used with HTML-formatted email (and, to a large extent, Rich Text email as well). Images hosted elsewhere In this approach, HTML email works exactly like a web page: the email message contains a reference to the image kept out on the internet somewhere, which is then downloaded and displayed as you look at the email. If the mail program can’t locate the picture, the result is a red X. Possible causes include: • The picture has been removed from wherever it had been placed. • The server holding the picture is off-line. • Your machine is off-line and unable to connect to the internet. All have the same result: the picture can’t be found, and thus the image cannot be displayed. Images accompanying the message Other kinds of emails don’t provide an internet location for an image; instead, the images are “hidden” attachments, and special coding tells the email program to display them. This results in larger emails – often much larger – since the images are physically included with the message, but you’re no longer concerned about locating the images since they came with the email. The problem here is that those “special codes” aren’t always as standard as we might expect. The result is that email encoded in this way by one email program may not actually display correctly by another.
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